If you’ve ever got any queries with regards to your web hosting account or you experience a problem with your websites, you’ll have to touch base with the respective web hosting company’s technical support team. It may not make any difference how swiftly they will reply if you’ve got a general question, but a problem such as an aborted app update, for example, may result in your website becoming damaged or unavailable on the Internet. And the longer you have to wait for the support team to lend you a helping hand, the longer the website will be inoperational. If you offer goods or services online, any downtime will destructively affect your website and you can lose current or potential customers. Many hosting providers, primarily resellers, handle tickets and e-mails within twenty four hours, but in the online space that’s far too long, since visitors will hardly ever revisit a site that’s not functioning correctly over extended periods.

One-Hour Response Guarantee in Hosting

If you are using one of our Linux hosting and you have a question or chance upon a certain difficulty, you can contact us 24x7x365 by submitting a ticket or by sending an e-mail and we guarantee that you’ll get an answer in less than 1 hour. In case the issue can be resolved, we will do it before we respond, while in case there’s something that you need to do on your end, we’ll give you all the necessary info – what settings to check, what possible solutions to try out, and so on. Normally, you’ll receive an answer within half an hour max, which implies that waiting for hours and hours on end or even for more than 1 day to receive assistance is something inconceivable. Our one-hour reply time guarantee applies to any query that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take advantage of our blazing-fast support services. You will obtain a response to any trouble ticket opened from the web hosting Control Panel or e-mail sent to our technical and client support staff within the hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes much less time to examine and troubleshoot a problem. We’ll provide you with more info if the solution entails something that needs to be done on your end. If you contact us during weekends or legal holidays, the response time will be exactly the same and due to the fact that our support staff is available to you 24x7, you’ll receive quick assistance for virtually any billing, general or technical issue irrespective of the hour at which you contact us.