24/7 Customer Support in Hosting
All of our Linux hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our solutions well before you make a purchase or you are a current customer and you have any question or a difficulty, you're able to contact us at any time, including weekends and holidays. We have numerous channels to get in touch with us - several phone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more complex matters or any troubles which require additional time to analyze and take care of. In contrast to a number of other web hosting providers, our trouble tickets feature a guaranteed maximum response time of just one hour, so no matter what your trouble is, it'll be resolved timely and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you can reap the benefits of our 24/7 tech support services even on official holidays. All your web sites will be available all of the time and so will we. With a lot of contact options, you are able to choose the best approach to get in touch with us and learn more about our solutions if you do not have an account yet, or get assistance in case you're already one of our customers. You can phone us, start a chat with a live agent, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options feature 1-hour answer time guarantee, though it hardly ever takes more than 20 mins to receive assistance no matter the complexity of the trouble. With our customer and tech support services, we are there for you when you need us, not a few days after that.
24/7 Customer Support in VPS Hosting
Each virtual private server package that we offer comes with 24/7 customer and technical support, therefore if you experience any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to contact us at any moment, even holidays and weekends. For your benefit, we provide different methods of communication - telephone support with several local numbers globally, live chat, emails as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters since it is easier to track what's going on. The maximum guaranteed response time for all the e-mail messages and tickets is sixty minutes, however it hardly ever takes that long to get support. When you obtain the Managed Services upgrade that we offer, our admins can also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Web Hosting
When you purchase a dedicated server from our company, you will be able to contact us anytime using various channels and the maximum time that you will need to wait for an answer is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it is a holiday or a weekend and we will support you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a technical matter, you are able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an email message. If you have any basic questions or you'd like to find out about our web hosting solutions before you order, you can also employ our live chat or you could call one of the local numbers that we have in several countries worldwide. When you'd like to have assistance with third-party software that you are unable to deploy or manage effectively, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.