A ticketing system is the most popular communication channel that web hosting providers offer to their clients. It is typically part of the billing account and is the very best way to resolve an issue that requires a certain period of time to examine or that needs to be escalated to a system administrator. Thus, all replies provided by either party will be stored in one and the same location in the event that someone else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you will need to log in and out of no less than 2 accounts in order to complete some task or to get in touch with the company’s help desk staff. If you desire to manage a couple of domains and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. Additionally, it may take a significant length of time for the provider to answer your ticket.

Integrated Ticketing System in Hosting

The ticketing system that we are using for our Linux hosting isn’t separate from the hosting account. It’s included in our all-inclusive Hepsia hosting Control Panel and you’ll be able to access it at any time with just several clicks of the mouse, without ever logging out of your account. The ticketing system comes with a quick-search field, which will help you track the status of virtually any ticket that you have submitted in the past, if necessary. On top of that, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to handle a specific issue even before you actually send a ticket. The ticket response time is no more than 1 hour, so you can get prompt assistance at any specific time and in case our customer support team suggests that you should do something inside your account, you can do it straight away without signing out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with one idea in mind – that you should be able to manage everything associated with your account in a single location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or chance upon a problem, you can get in touch with our help desk team representatives momentarily without needing to sign into a completely different system. You can browse through your web files or check different settings within your account whilst opening a new ticket or reading the response to an old one. In case you’ve got heaps of tickets and you want to track down a specific one, you can make use of the smart search functionality, which is available in the Help section. We guarantee that you’ll receive a response in less than 1 hour irrespective of the essence of your enquiry or issue.