Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Reply Warranty

  • Our client help Dept is on–line nonstop to handle every one of your assistance questions. Every ticket you post to us shall be resolved within maximum 60 minutes. If your case demands the help of one of our administrators, we will address the ticket to the technician on duty and will let you know that the problem is being taken care of.

  • Top quality support service

  • Top–class Tech Assist Service

  • We are online for you 24 hours a day to offer guidance and technical support and also to help you with any difficulty that you might run into as you are dealing with your virtual server. We are able to aid you with all pre–installed packages, including your OS, server administration panel (with regards to the VPS type) and the Online Control Panel designed solely by us.

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Online Control Panel that comes completely free with your VPS provides you with a built–in collection of articles. One can find an array of exhaustive how–to articles and a number of step–by–step video training materials that display all the standard site management duties. You can find them by simply clicking the Help or Video keys in the top right part of each Control Panel section.