A 99.9% Server Uptime
We have set up our hosting platform using dependable hardware and strongly modified software. Our administrators have installed a modified version of SELinux on each of our physical machines in order to ensure optimal safety and reliability. We’ve installed a number of anti–DoS units in addition to highly efficient firewalls to make sure our internal network is invincible and secure.
All Linux hosting packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on enterprise–level hardware parts supplied by Juniper. Furthermore, on each router, we have installed a firewall with an elaborate algorithm so as to sieve all fishy requests.
Therefore, in all our datacenter facilities – in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you are not delighted by our hosting services, or if you find them inadequate, or if you decide that you must use a VPS hosting rather than a cloud hosting package – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain full control over your domain names even if you cancel your web hosting account with us.
24/7 Technical Support
In case you operate a hosting company, your tech support engineers are extremely important. This is the reason why we’ve cautiously chosen a highly trained team of technical support engineers, each with lots of years of training behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting packages.
And not only that, our company offers a 1–hour response time guarantee. All client support tickets are responded to within one hour and our average response time is well under 20 minutes!