Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every assistance request you submit to us will be replied to within maximum 60 min. In case your ticket or e–mail needs additional assistance from a server administrator, we will timely forward it and leave a note to notify you that your case is being worked on. If you order the Admin Services package, any of the server management services included there will be carried out at a time of your preference.
A Topflight Customer Care Service
Should you require any help while working with the Online Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server for you, you can contact the help desk support staff anytime through the ticketing system. What’s more, if you require help administering your dedicated hosting server, you can make use of the Admin Services package, that includes weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and restarting services, data backup storage space, etcetera.
A User–Friendly Help Section
We have provided our Online Control Panel with an extensive knowledgebase, which offers comprehensive explanations of all its features and functionalities. Besides, we have made exhaustive video tutorials that will further show you how to perform a specific action or troubleshoot a common problem. The educational articles and the video tutorials are readily accessible from every Online Control Panel section through the Help and Videos buttons situated in the top right corner.