Phone Support in Hosting
Because we have live phone support 14 hrs every day, you are able to get in touch with us and talk to one of our customer support representatives to learn more about all Linux hosting that we offer and make sure that our servers meet the system requirements for your web sites prior to you buying anything. For your benefit, we have telephone numbers on 3 continents so that you will be able to call the one closer to you - in the USA, the United Kingdom or Australia. In case you're already a customer, you can phone us about general and billing matters, or even about some technical matters. In case the problem is strictly technical or it requires more time to investigate, you'll have to use our ticketing system, which will allow both you and our tech support team to keep track of the info provided by both sides.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we supply include real-time phone support for fourteen hours daily. In case you are unsure which plan will be suitable for your sites, you want to learn more about a package's specifications or you're looking for any other information about our services, you have the option to call any of the local telephone numbers which we have in the United States, Great Britain and Australia and our support agents will help you. If you already have an account, you're able to contact us about sales and general issues, although we are usually able to assist with a number of tech issues as well. For entirely technical troubles you should take advantage of our integrated ticketing system where the communication between you and our tech support team will be in one place, which is the better option if the issue can take more time to be dealt with or it needs to be escalated to our system administrators.