A live chat is one of the many ways of communication supplied by some web hosting suppliers as part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is quicker as compared to a support ticket and it will make it much less likely to misunderstand or misspell something compared to a telephone call with a representative. Furthermore, if the issue that you have needs some time to be investigated and taken care of, you can do something different in the meantime instead of just waiting, like you would have to do when you call. Also, you can take advantage of a live chat assistance service free of cost provided that you have web accessibility even when your web hosting supplier is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Hosting

As part of the support services that we provide for all of our Linux hosting, you will find live chat support which is available all the time, even on holidays. You're able to get in touch with us regardless if you already own an account or not, because we can support you with all sorts of things, ranging from providing you with basic information regarding our services in case you are not a customer yet and you are interested in purchasing one of our packages, to assisting you with installing an email account in an email client. Some problems are more complicated and time-consuming, therefore you will have to use the ticketing system which is integrated in our Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we supply with our Linux semi-dedicated hosting, you can find the replies for any questions you have or get a lot of issues taken care of instantly. Our service is online every single day, which means that you're able to contact an agent even on holidays and weekends. In case you're unsure which plan would be better for your websites or if our advanced cloud hosting platform matches some system requirements, you may come on our live chat before buying anything. If you are a current customer, you'll be able to get more information about billing issues, account settings and a variety of common technical problems you may have, for example when you can't set up an e-mail account in a client on your PC. Our live chat can save you considerable time no matter where you are or when you contact us.